Your safety is our priority

Trust & Safety

We're building a community where students, professionals, and hosts can connect with confidence. Every stay should feel safe, secure, and welcoming.

How we keep you safe

From identity verification to secure payments, we've built safety into every step of the 4stay experience.

All hosts and renters verify their identity with government-issued ID. We use secure third-party verification to confirm every account.

Your payment information is encrypted and never shared with hosts. All transactions are protected by bank-level security.

Our trust and safety team is available around the clock to help resolve issues and answer questions.

Every listing is reviewed by our team. We verify addresses, photos, and amenities to ensure accuracy.

Hosts can opt into enhanced background checks. We screen for criminal records and verify rental history when requested.

Read verified reviews from past renters. Both hosts and renters can leave feedback to build trust in our community.

No hidden fees, no surprises. You'll see the total cost upfront, including all cleaning fees and service charges.

If something goes wrong, we act fast. Our team responds to safety concerns within one hour.

We protect both renters and hosts with clear policies, dispute resolution, and damage protection.

We listen to our community and update our safety measures regularly based on your feedback.

Full refund if the listing doesn't match the description or if the host cancels within 7 days of check-in.

Hosts are covered up to $1,000,000 for property damage. Renters only pay for verified damage with photo evidence.

Your personal information is never shared with hosts until you confirm a booking. We comply with GDPR and CCPA.

We have zero tolerance for discrimination. All hosts must comply with fair housing laws and our community standards.

All photos and descriptions must be accurate. Misleading listings are removed and hosts may be suspended.

Report safety concerns anytime through our app. Urgent issues are escalated to our safety team immediately.

Our team is here to help. Reach out anytime with questions or concerns about trust and safety on 4stay.